Shipping Policy
All shipping is done by DHL and will be sent within 1-3 working days from date of order.
All flat items (prints, stickers ) will be shipped via stamped recyclable cardstock envelope and do not include a tracking number.
All bulky items (buttons, keychains, pins ) will be shipped with tracking included in a small box for protection.
If you want to receive a Tracking Number for your flat item order, you need to upgrade your Shipping Method to the tracked version.
Only orders where "with tracking" is selected will receive a notification email with a tracking number. Otherwise, you will receive a notification email without a tracking number once your order is shipped. Please wait for one or two days for the tracking number to be functional.
Shipping costs may vary dependent on which products are purchased due to parcel size and weight.
Shipping Times
- Estimated delivery in Germany: 1-2 weeks
- Estimated delivery International: 2-3 weeks
COVID-19 SITUATION
Please note that due to the COVID-19 situation, shipping times may vary depending on your country's post system and other factors out of my control.
DAMAGES & DELAYS
I am not responsible for losses or delays incurred by the shipping carrier.
If you wrote the wrong address, please contact me as soon as possible with the correct address. Once I ship your order, I will not refund it if you typed the wrong address, since it is your responsibility to provide the right mail information.
If your shipment arrives clearly damaged also contact me by sending me a photo of the damaged order as soon as you have received it so that I can evaluate the issue and make it right.
DELIVERY COUNTRIES
Due to the complexities surrounding VATs, GSTs, if you are from UK or see that you are unable to check out -- please go to my Etsy Shop instead.
Delivered countries also depend on the national carrier. If this carrier suspended delivery in your country, we will not be able to send your order. In this case, you will get a full refund.
By purchasing from my shop, you agree to the above shipping and returns policy. Thank you! ♡